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FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. The order usually takes approximately 3 - 4 business days to ship (does not include holidays and weekends).  During the holiday season the shipping times vary and can take up to 5 - 7 business days for your order to ship. If you have any questions regarding the processing time of your order please contact us at support@teaizm.com.

I am not satisfied with my order ? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@teaizm.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How can I place a wholesale order?
For all wholesale requests, please contact us at support@teaizm.com.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your tea experience exceptional! Please send us an email to support@teaizm.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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